Customer Service

Shipping & Delivery 

Upon successful verification (time frame: within 1-2 working days after ordered date), you can expect to receive your order within the following lead time.

  • Within Metro Manila Areas: 1-7 Business days
  • Outside Metro Manila Areas: 5 -14 Business days

We shipped out orders via LBC, AP Cargo, XEND and LiteXpress.

Privacy & Security

All transactions will be private for your protection and the like

Returns & Replacement

In the rare circumstances that your item is defective or is found missing from your order. Please follow the directions in our Shipping & Return section or contact customer service at sales@shuttermaster.com.ph or thru phone +632-3769845, +63 922 252 3716

Order Cancellation

You can order via add to cart in our shop page. Just follow the easy steps and instructions listed below:

Cancellation

We may cancel your order should the product is not available for any reason. We will automatically refund your payment in full incase you have already made your payment.

Cancellation by Customer (NON-FAULTY PRODUCT)

If you wish to cancel your order. Please notify thru sales@shuttermaster.com.ph or thru phone +632-3769845, +63 922 252 3716. No cancellation fee will apply. Order once dispatched, It cannot be cancelled. Please initiate Return Form should the order has been dispatched.

Payment, Pricing & Promotions

We accept payment made via Paypal & bank to bank deposit. Please note that prices change without prior notice

Republic Act No. 8484

AN ACT REGULATING THE ISSUANCE AND USE OF ACCESS DEVICES, PROHIBITING FRAUDULENT ACTS COMMITTED RELATIVE THERETO, PROVIDING PENALTIES AND FOR OTHER PURPOSES.

Viewing Orders

To track your order, please use the tracking ID sent to you in the confirmation email. Upon delivery, before signing for the delivery, you agree to inspect the product for any defects or damage. As a precaution and for warranty claims, please always keep the receipt of the delivered product.

Updating Account Information

You can visit this website again to update your information