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Welcome to our Professional Photo-Video online store!

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Customer Service

Shipping & Delivery
- Upon successful verification (time frame: within 1-2 working days after ordered date), you can expect to receive your order within the following lead time:

  • Within Metro Manila Areas: 1 – 7 Business days
  • Outside Metro Manila Areas: 5 – 14 Business days

 We shipped out orders via LBC, AP Cargo, XEND and LiteXpress. 


Privacy & Security
- All transactions will be private for your protection and the like.

Returns & Replacements
- In the rare circumstance that your item is defective  or is  found missing from your order. Please follow the directions in our Shipping & Return section or contact customer service at sales@shuttermaster.com.ph or thru phone +632-3769845 , + 63 922 252 3716.

 

Order Cancellation
- You can order via add to cart in our shop page. Just follow the easy steps and instructions listed below:


Cancellation

We may cancel your order should the product is not available for any reason. We will  automatically refund  your payment in full incase you have already made your payment.

Cancellation by Customer (NON-FAULTY PRODUCT)

If you wish to cancel your order. Please notify thru sales@shuttermaster.com.ph or thru phone +632-3769845 , + 63 922 252 3716. No cancellation fee will apply. Order once dispatched, It  cannot be cancelled. Please initiate Return Form should the order has been dispatched.

 

Payment, Pricing & Promotions
 - We accept payment made via Asiapay, Paypal, bank to bank deposit, and credit cards. Please note that prices change without prior notice.


Credit Card Payments

 We would request a copy of credit card (front and back side - covering the expiry date and card number except the last 3 digits) and a government issued ID of the credit card owner to validate the authencity of the purchase. It shall be sent tosales@shuttermaster.com.ph before the order will be finalized.

Third party (gift) purchases will only be accepted with the cardholder's written authorization and credit card copy.


Republic Act No. 8484  
AN ACT REGULATING THE ISSUANCE AND USE OF ACCESS DEVICES, PROHIBITING FRAUDULENT ACTS COMMITTED RELATIVE THERETO, PROVIDING PENALTIES AND FOR OTHER PURPOSES

Viewing Orders
- To track your order, please use the tracking ID sent to you in the confrimation email. Upon delivery, before signing for the delivery, you agree to inspect the product for any defects or damage. As a precaution and for warranty claims, please always keep the receipt of the delivered product.
 

Updating Account Information
- You can visit this website again to update your information.